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Integrated Service Solutions (ISS) Global Forwarding, a Dubai-based logistics solution provider for end-to-end supply chain services, has integrated SCMProFit to streamline its freight forwarding operations.
As an expert in contract logistics, ISS grabbed a significant opportunity to work with one of the top automobile brands in the Middle East for spare parts distribution. However, in the initial phase, ISS faced several challenges where most of the processes were manual and time-consuming, resulting in continuous fine-tuning of SLA with the customers.
With the SCMProFit platform, the ISS team implemented this solution successfully to cater to customer needs.Behzad Goudarzian, Head of Operations (Contract Logistics), ISS Global Forwarding, stated, “We are customer-centric and consider customers as our partners. As a result, we need a technology solution provider who matches our wavelength. One of the primary reasons to choose SCMProFit is that they are like our allies and are available whenever needed. With our core domain expertise and technology from SCMProFit, we together implemented the solution to manage our customer requirements. From simple to complex customized requirements of the customers across various industry verticals, the solution has helped push our volume by 90% over a few years. We wish the entire team for growth and success.”
The company has faced immense challenges in complex packaging structures of the inventory received from heterogeneous suppliers globally. It led to a time-consuming and tedious process for sorting and packaging based at several distribution delivery locations.
Commenting on the collaboration, Umesh Krishnan, Senior Business Development Manager (EMEA), Aurionpro Solutions (in partnership with Trejhara Solutions), cited, “We are happy to collaborate with the expert ISS team. The company has now automated several processes, monitor key KPIs to improve customer stickiness, flexibility in scaling the platform as per the peak volume and seasonal requirements, and customers can get real-time information of the inventory.”
ISS has chosen SCMProFit due to easy customization of the process, pricing model, managing multiple warehouse operations globally, to name a few.
About ISS Global Forwarding
Integrated Service Solutions (ISS) Global Forwarding is specialized in various dimensions of logistics execution like contract logistics, project logistics, global freight forwarding etc. It has offices and affiliate offices across 60 countries worldwide. ISS serves global as well as regional customers from various industry verticals in B2B and B2C sectors.
For more information, visit: https://iss-globalforwarding.com/
About Aurionpro Solutions
Aurionpro Solutions (NSE: AURIONPRO) (BSE: 532668) Aurionpro is a global technology solutions leader that helps enterprises accelerate their digital innovation, securely and efficiently. It combines core domain expertise, thought leadership in innovation, security and leverages industry-leading IP to deliver tangible business results for global corporations. Employing more than 1,300 domain and technology experts across North America, Asia and Europe, Aurionpro caters to a host of clients across BFSI, Telecom and Logistics industries.
For more information, visit: www.aurionpro.com
